Effects of the First Opium War on Foreign Relationship in Qing Dynasty Essay

Effects of the First Opium War on Foreign Relationship in Qing Dynasty China - Essay Example The paper tells that before the first opium war, China had thrived economically and was looking forward to an even better future. China was isolationist in nature and did not trade with foreign countries. This nature of China therefore could not to fulfill England’s desire of trade with them. However, England looked for trade goods that would appeal to the Chinese, and so started exporting opium to China. However, China got into a conflict with England over opium trade, as they wished England to stop opium exportation to China due to its negative influence opium had in China. The British did not comply and this led to the first opium war between China and Britain. The first opium war had negative effect on Anglo-Chinese relationship in regard to the treaties signed afterwards, which favored the British and not the Chinese, and led to seceding of China’s Hong Kong island to the United Kingdom, hence leaving the Qing Dynasty in disgrace. As Melancon notes, this first opiu m war was responsible for the changes in Anglo-Chinese relationship experienced after the war and even today. The British benefited more from this war, as opposed to the Chinese. England had thought that opium was the most appropriate tool for balancing the trade deficit between them and China. The authorities in China later objected to opium trade, but this did not stop England. The main event which aggravated the first opium war was when in 1839, Lin Zexu, the Canton governor, destroyed opium amounting to 20,283 chests after forcing the British merchants to forfeit it, at Canton port. Later, British sailors murdered a Chinese citizen, hence building up tension between these two countries. The Queen then commanded British troops to take over Hong Kong. The first confrontation between the Chinese and British troops happened while the Chinese tried to prevent the British form entering Hong Kong. The British troops conquered the Chinese, killing many of them, and took over Shanghai, G uangdong, Chinese forts, as well as parts of the Canton city. This forced the Qing Dynasty to surrender to the British and the end of this war was concluded by signing the Treaty of Nanjing in 1842 (Perdue 29). By signing the treaty of Nanjing, the Chinese lost many rights of their sovereign state. In this treaty, the British were accorded five Chinese port cities, including all the trading rights. This led to the end of the Imperial monopolization of all foreign trade. The opening of foreign ships and the ports of Amoy, Canton, Fuzhou, Shanghai, and Ningbo opened China to foreign trade, thus ending their isolationist principles. In this treaty, China was also forced to hand over the Island of Hong Kong to the British for on a 99 years lease, which ended in 1997. This treaty also made china pay the British for the losses incurred during the war. China paid 6 million for the opium they destroyed, 12 million to cater for the cost of the war, and 3 million to the British merchants to c over the debts they owed them. All this amounted to 21 million, payable to the British in silver. This weakened China’s economy, considering the losses they had already suffered during the war (Carroll 9). One of the conditions in the Nanjing Treaty was that the laws of their countries and not the laws of China would rule the foreigners in China. This was exploitative to China and denied use of its rule of law over all the inhabitants in the country. The Nanjing treaty therefore left the Chinese helpless and overruled by the British and other foreigners. This treaty robbed the Chinese of their independence and eventually led to the downfall of the Qing dynasty. China was now dominated by foreign states, and this destroyed the legitimate rule of a central government in China. For instance, even after the war, opium was still considered illegal by the Chinese authorities, however, the British continued with this trade in China, yet China could take no action to

Porters Five Forces. External Environment Analysis of Southwest Term Paper

Porters Five Forces. External Environment Analysis of Southwest Airlines - Term Paper Example Threat of Entry Since the phase of deregulation, many new entrants have entered into the airlines industry in USA. 22 new airlines had been formed and another 43 of them has entered till 1982. Experts suggested that the industry had inefficient scale economies which supported the entry of numerous new entrants in the industry. However, since 1993 and during the recent years many of these start-ups have been consolidated, established and incorporated as large and major airlines. The high threat of new entry in the airlines industry in US also gets reflected through the fact that 8 major airlines existing in the market have become bankrupt merged with other companies or has simply vanished from the radar screen (Desai, Patel & Quach, 2002, p.4). Substitutes Trains, buses and cars account for major substitutes for air travel. However, the importance of trains and buses as substitute products has declined over the years. The Switching costs associated between air travel and its substitute services remain quite low; however, experts suggests that the importance of the substitutes are likely to change as per the customer type, route and reason for travel. For example, travelling through seas across US for long journeys would reduce ground transportation to a certain extent. Business travel could generate more flying demand while vocational travel could demand more driving. Due to the fact that leisure travellers are considered to be more price sensitive as compared to business travellers, they are more likely to use substitute services considering the opportunity costs incurred (Desai, Patel & Quach, 2002, p.4). Bargaining Power of Suppliers Employee bargaining powers are expected to vary according to unionization of employees or the charac teristics of employees. Wage rates have accounted for major operating expense of airlines leading to many union strikes during the post liberalization era. The bargaining powers of pilots have remained low since there are numerous pilots available in the market. Moreover, airplane manufacturers such as Airbus and Boeing, enjoy high powers of bargaining since they huge switching costs are associated with changing the airplanes (Desai, Patel & Quach, 2002, p.4). Bargaining Power of Buyers The individual powers of buyers remain low because of the inability of the airline customers to coordinate and organize among themselves. The extent of price discrimination employed by airlines would also depend largely on routes and type of the customers. Routes which remain heavily flooded by different flights more likely to charge competitive prices because of the existence of substitute airlines. On the contrary the long distance flights which have less hubs and schedules are likely to be dominat ed by too many airlines and which consequently would charge exorbitant price from customers. Corporate discounting, i.e.,

Bed Bathing a Patient Essay Example for Free

Bed Bathing a Patient Essay Introduction In this assignment I will be exploring the legal, professional and ethical issues involved in bed bathing a patient/client in a hospital setting. I will be reflecting on a personal experience, experience during a seven week placement on a diabetic ward. I have decided to use a reflective cycle which is an adaptation from Gibbs (1988) model.This reflection has provided a systematic approach to my learning and to my nursing practice. Within this essay I intend to discuss approaches to assessing, planning, implementing and evaluating care. Heron (1977) refers to the process of reflecting as a conscious use of the self. Once one becomes consciously aware of their actions, it is easer to recognise the reason for doing them in the first instance. The first stage of this process is to acknowledge our actions by reflecting we reveal to our selves how we act, such actions are spontaneous and without forethought attention. To maintain my clients autonomy I am unable to disclose any client information, accordingly I have given my client the name Mrs Jones this is to protect and respect my clients confidentiality as stated by the NMC Code of Professional Conduct. Gibbs model of reflection (1988)DescriptionDuring any clients admission stage an assessment on the clients skin care regime is made, this takes into account the clients personal preferences, the level of function the client may have to provide self-care and the amount of assistance required to promote optimal hygiene procedures in the form of bed baths, in respect of encouraging independence. The reason why we bed bath clients is to promote personal hygiene and to give them a sense of well-being it also maintain intact skin i.e. prevention of pressure sours. Bed bathing allows the caregivers to monitor changes in the clients skin condition. (Staff Nurse, during placement)It was approximately 07:45 Friday morning of mid June, three weeks into my placement. After handover I was given the task of bed bathing a female client. Mrs Jones, what I learned about Mrs Jones in handover was very brief. She was admitted to hospital as she was suffering shortness of breath, she had been suffering from Parkinsons disease for ten  years, she also had a catheter instituted, she had very little control of the lower half of her body, her right shoulder was dislocated and she was MRSA+. Mrs Jones took part in a trial drug many years ago this was to help her control her Parkinsons disease coming off the drug became impossible and as a result Mr Jones is reliant on this drug, this drug was referred to as apple morphine on the ward. The basic bed bathing equipment I required was one bath towel, one hand towel, several disposable swipes, clean bed linen, (2 x sheets) laundry bags, (in this case red bags as the client is MRSA+) a slide sheet, small yellow bag for clinical waste, pad and incontinence sheet, bowl of warm water and a set of pyjamas and or gown all provided by the hospital. The client had acquired her own personal toiletries before admission this consisted of a bar of soap, shower gel, talcum powder, perfume, two flannels, (one for the upper part of the torso and the other for the lower half) moisturiser, a comb, dentures pot, tooth brush and tooth past. In addition to this the client required saline solution, disposable wipes, new dressing cut to size and tape and a yellow clinical waste bag for the disposal of old dressings. Myself and Claire the Auxiliary Nurse who I was paired with to work alongside put on our protective disposable gloves and red aprons on after collection the supplies from the linen room. I greeted Mrs Jones and introduced myself and Claire. Morning Mrs Jones, how are you this morning? She replied Oh, hello, I could be better I continued my name is Sharon (as this was easier for people to pronounce, after consulting Sister) Im a student nurse and Im going to be looking after you today, and Im Claire, and Im also going to be looking after you today too. I continued can we help you to get ready for breakfast? Yes please, Replied Mrs Jones. Before we began we asked if Mrs Jones if she had any objections to either me or Claire giving her a bed bath, as she looked apprehensive, she replied that this would be fine. We also asked if she had any pain and how her night was, she stated that she was in pain quite a bit but that it was normal for her at this time in the morning. She also stated that her night was awful, as patients in the  next bay kept her awake most of the night. Myself and Claire consulted the staff nurse about Mrs Jones pain, the staff nurse spoke to Mrs Jones about her medication and said that it was not due until 8:30 and so we were asked to continue as long as the Mrs Jones was happy for us to do so. Mrs Jones replied if that was the case there was nothing she could do other than for me and Claire to continue. We explained the procedure to Mrs Jones and gain her consent she allowed us to obtain any necessary toiletries from her draws whilst I did this Claire prepared a bowl of warm water. I removed Mrs Joness personal belongings from the table and placed them in the draws for safe keeping. I wipe over the table with an alcohol wipe to sanitize the surface and place on there the necessary items we would need to give Mrs Jones a bed bath. We draw the curtains closed to maintain Mrs Joness privacy and dignity at all times. Before we began I asked Mrs Jones if she would like to use a bed pan before we continued any further. She informed us that it was probably too late and she felt she had already made a mess. We reassured her that everything was alright and we would help to get her cleaned up as quickly as possible. Mrs Jones apologised a number of time and started to get upset. We again tried to reassure her again and clam her down, we in forced the reason that we were there and that was to help her in any way to see that she is alright. She agreed with us and asked us to continue. We raised the bed to the appropriate height to avoid putting undue strain on our backs, whilst I did this Claire emptied Mr Jones Catheter and placed the bag on the bed. We decided to place a sliding sheet under the client to assist us in rolling the client. I took the liberty of explaining the procedure to Mr Jones as we carried out the task. I asked if it was possible for her to roll on her right side as I was aware the Mrs Jones right shoulder was dislocated, she insisted that this was fine as it had been seen by the doctors and nothing could be done about it and insisted that she had rolled on it sever times before. We assisted Mrs Jones in removing her night gown, we freed her left arm first then her over her head and then gently freeing her right arm avoiding injuring her arm any further, to maintain Mrs Jones dignity we placed a large bath towel over her covering her private  areas. I helped Mrs Jones to bend her left leg and asked her to hold on to the cot side with her lef t hand. I placed my right hand on the left side of Mrs Joness waist and my arm across her left leg to provide added support. I placed my left hand on her left upper back. Claire had prepared the slide sheet, clean linen sheet and an incontinence sheet to go under her. On the instruction ready steady (then the manoeuvre intended, in this case it was) roll, we all assisted in rolling. Claire placed one of her hands on Mrs Joness back to provide added support and prevent her from rolling back. Claire folded the old linen in to its self, to as far as it would go until it reached Mrs Jones. Claire placed the clean slide sheet, linen sheet and incontinence sheet already folded in preparation under the old linen sheet. On Claire say so we rolled Mrs Jones on to her back, Claire were rolling you over a slight bump now, ready steady roll. To roll Mrs Jones on to her other side me and Claire switched roles and this time Mrs Jones was holding on to right side of the cot side but with her left hand. I removed the old linen and placed it inside the red linen bags. I took the liberty of cleaning Mrs Jones with her permission. I used a damp disposable wipe which Clair handed over to me and wiped away from the genital area, I placed the soiled wipe on the soiled incontinence sheet I continued doing this until the are was clean, once this was clean I washed the area with soap and water. I folded the soiled incontinence sheet into its self and disposed of it in the yellow clinical waste bag. I took this opportunity to wash Mr Joness back, neck and the backs of her legs with soap and water, I then wash off the soap and dried. I straightened out the clean slide sheet, linen sheet and the incontinence sheet and then Mrs Jones lied on her back. After a few minute, I placed the hand towel over the clients chest and with her permission began to wash her face at the clients request I used water only on the face. I used separate wipes for each eye to prevent any cross contamination and a separate wipe for the rest of the face and then dried. Whilst I was doing this Claire began to wash Mrs Joness hands with soup and water after gaining permission to do so, Claire continued down the arms and rinsed off, whilst I dried the hands and arms Claire continued to wash the clients chest. Claire removed the dressing from around the tube of the catheter and disposed of it and her gloves in the clinical waste bag, she  then went to wash her hands. When Claire retuned she had a fresh pair of gloves on she began to cleanse the skin from the tube outwards and then dried the area, she decided not to reapply another dressing as she felt it was not required but did tape down the tube to Mrs Joness stomach to prevent it from dislodging. Claire carried on washing and rinsing Mrs Jones (Underarms, stomach, waste, genital area, (working outward to prevent infection) legs and feet) and I dried following Claire as she washed. The water that we used was kept clean at all times, as the used deposable wipes were not re-entered into the bowl. Whilst carrying out the bed bath myself and Claire assessed the Mrs Joness skin condition for any sours or broken skin. We applied talc to those areas Mrs Jones requested and then helped her to dress. We put the right arm in the nightgown first as this was her bad arm then subsequently her neck and left arm, there was no need to lower the nightgown much as this was a hospital nightgown with an open lower half, we then placed a linen sheet and blanket over her to keep her warm at Mrs Joness request. We raised the head of the bed to a seated position so that Mrs Jones was sitting upright. As I attended to Mrs Joness oral hygiene Claire combed Mr Jones hear to her particular style. I then started to tidy and clean the area and Claire began to document and update the care plan. Once I had cleaned and sanitised the table I replace Mrs Joness belonging on the table and placed the table close to her so everything she may need was of reach. FeelingsIn reflection to the incident at the time I felt as though everything went fine, but as I have had the opportunity to reflect on my experience in much more depth and detail I in writing this essay I felt as though I took the lead but only because I was given the opportunity to do so. Claire was fairly new to working as an Auxiliary Nurse and was somewhat inexperienced as this was the only ward she had worked on she had more knowledge of the ward setting and the type of conditions people are admitted with on the ward. I was quite confident in assisting in a bed bath of a client as I have worked in providing personal care to all type of client for a good few years now and believe that my experience as a Health Care Assistance helped me immensely. My uncertainty was of the clients abilities and reactions to what we were actually doing it, thats when I decided to talk to the client  and guild her through what we were doing. The thoughts in my head at the time were that the client may not have experience the type of bed bath that we were performing and may have not been something she was used to. I felt calm but a little apprehensive due to this but could find the words at the time to ask her if this was the way her carers would normally perform a bed bath. It is important to remain professional at all times and make sure the client didnt feel too uncomfortable. I remember feeling somewhat responsible for the client as I was looking after her. I believe I acted in the best interest of my client and have acted in such a manner set out by the NMC Code of Professional Conduct. I felt that it would have been better for the staff nurse on duty to explain to the client in much more depth, why it was not possible to administer the drugs at the time of the clients request rather than just to say its not the right time and the drug round starts at 8:30. Although my client had told me the truth about her dislocated shoulder had been seen by the doctors and that it was safe to manoeuvre on as long as it was comfortable it was my responsibility to seek professional advice because of my uncertainty at the time. If for any reason had this not have been the truth there may have been serious repercussions. I dont think I would have known what to do if her condition had worsened due to the manoeuvre. The steps forward build on the steps backwards or sideways. They are also the steps necessary for self-reflecting from this statement emphasised by Tschudin (1999) I able to understand that confidence in the self is quite an important quality to be have in order to acknowledge setbacks and mistakes, your should be able to learn from them and even see them as part of the overall picture. EvaluationI have grater knowledge of such issues that can arise if set guideline, policies and procedures are not followed. There are very few bad points that had taken place during this reflective experience. I believe it is important to involve the client in decision making which I failed to illustrate wherever possible this was when we redressed the client after bed bathing without involving the client and allowing the client to choose. We  all have a professional responsibility to provide care to all patients/clients to the highest possible standards of care that will not be compromised by infections standard set out by the NMC Code of Professional Conduct. I acknowledged limitations set out by the NMC Code of Professional Conduct, in that my knowledge and experience of the drugs on the ward was very limited and therefore I acquired help from a qualified member of staff. You must behave in a way that upholds the reputation of the professions outlined by the NMC Code of Professional Conduct this was maintain throughout the whole experience as I never spoke over the client nor did I ignore the client I showed the client up most respect. I was able to build a level of trust with theMy experience of working as a Health Care Assistance for and agency has enabled me to perform better in such conditions. By planning and discussing with the care team during handover and then with the patient about what our intentions are, what we are going to do and why, I was able to identify and minimise risks to the client. Seeing the way in which others behave or make mistakes allowed me to reflect on the point of view of others and to learn form them help me build on my knowledge. AnalysisI chose this experience as it is a procedure that I am quite confident with performing. Thiroux (1995) created his own set of principles of ethics, which can be applied to any situation. 1) The value of life, 2) Goodness or rightness, 3) Justice or fairness, 4) truth telling or honesty and 5) individual freedom. Ethical acts are executed in every day life even if we acknowledge it or not, the way we greet colleagues and clients even in the way in which we say good morning. Tschudin (1999) p175. As a training professional we are accountable for our actions and therefore must be able to backup any decision making with evidence I could see from my  clients facial expressions that she was uncomfortable and was experiencing some sort of upset, during which in actual fact she was in a fair amount of pain. ConclusionI felt that the approach I took was in the right way and with the right intentions set out by the NMC Code of Professional Conduct. My reflective experience was very basic I felt and did not allow for much discussion, although a lot of the experience was preparation, planning and assessing which prevented the experience to go bad in anyway. I feel that as I am a first year nursing student I am very limited in what I can do and because of this little opportunity is given to me to experience other than what I have preformed as a Health Care Assistant. I felt that myself and the Auxiliary Nurse worked well together and were able to share the responsibility equally. Overall I found reflection on my experience interesting as it allowed me to look at legal, ethical and professional issues surrounding nursing practice. Action PlanIf a situation like this was to arise again I think I would like to try to take out more time to talk to the client about how they are feeling, at time I felt like I was prying too much as I felt like I was doing most of the talking. I also feel that it is important for me to work along side more experienced members of staff or qualified member of staff to be able to learn more whilst on my placements. Although I experienced in providing personal care to client I am not too familiar with ward setting. I do not think I have learnt an awful lot on the practical side of my experience but by reflecting on my experience in this assignment has allowed me to understand professional, legal and ethical issues of providing care and the dilemmas surrounding health care professionals. In the future I would not always go on the clients say so and seek professional advice and not just take the patient word. Bibliography Bartter. K, (2001) Ethical Issues in Advanced Nursing Practice. London: Reed Elsevier Plc GroupBurnard. P, Chapman. C, (2004) Professional  and Ethical Issues in Nursing. 3rd Edition. London: Elsevier LimitedGlasper. A, Grandis. S, Jackson. P, and Long. G, (2003) Foundation Studies for Nurses: using Enquiry Based Learning. New York: Palgrave MacmillamThe NMC Code of Professional Conduct Standards for Conduct, Performance and Ethics. Standards 07-04. London: Nursing Midwifery CouncilTschudin. V, (1999) Nurses Matter: Reclaiming Our Professional Identity. London:Macmillan

Problems Faced By The Vodafone Sales Team Business Essay

Problems Faced By The Vodafone Sales Team Business Essay Through this research been carried out successfully then only I will be able to classify the core reasons for the problem. From the reasons identified I will be able to solve the problems. After solving these issues faced by Vodafone, Vodafone will be more successful in running the floor and will be able to be helping Vodafone sales team to advance their day to day operations through a given timeframe. It is also help them to implement and evaluate the solutions specified. The management concept used in order to solve the issues identified is Fayols Management theory concept: By means of this concept it has helped me to get the possible solutions for the business problems identified by the Vodafone sales team managers and also to find the reasons behind the core problems. 2.4AIMS AND PURPOSE OF STUDY AIMS To identify some general business problem that exists within the Vodafone organisation. To know the reasons behind the problems taking place. How to resolve these business problems. To discover how solving these problems would be feasible for Vodafone. To ensure that all information about Vodafone given by myself in this business proposal is fair and accurate to my best extent. The problems identified are relevant and suitable to work on duration of this course because the problem identified is ongoing in many organisations in New Zealand. The problems Im elaborating on are significantly important to be solved and thus the learning outcome will be of assistance to me when I join the workforce. PURPOSE To get more practical knowledge on how to find reasons and solutions behind problems. 3.1RESEARCH PROCESS TO GATHER PRIMARY DATA EXPLAINED AND JUSTIFIED The research procedure was carried out by a mixture of research methods (Quantitative and Qualitative). Methods outlined: Research Questionnaires Face-to-face interview Exploring attitudes and behaviour of the staffs of Vodafone In using these research methods I was going to: Find facts primary data The process also includes interviews of the staffs and managers to find out the reasons of the problems and then work out the solutions for the problems identified. A content analysis was also used to find out the facts of the analysis and get solutions. 3.2PRIMARY PROCESS/SIZE OF SAMPLE POPULATION The initiation of this project started with the formulations of ideas as to what needs to be looked into to reach the aim of this survey. Once that was done, a questionnaire was made with regards to getting a specific ins and outs of what goes on the a Vodafone contact centre and how its inefficiency can leading to failed productivity. The sample size was quite small as this related to just one area within the greater Vodafone Business. On the 10th of April about 10 staffs were given questionnaires to fill and the choice was given to them either to put their name or leave them anonymous. I also did face to face interview of the 2IC of the Sales Team. From the responses provided in the questionnaire I was able to do an analysis of the problems. 3.3STATISTICAL TECHNIQUES USED FOR THE TASK The statistical tools used in this project included the employment of Fishbone diagram Gannt chart Henri Fayol management theory. 3.4INTERVIEW CONDUCTED AFTER SURVEY (DATES AND TIMES IN APPENDIX) An interview was carried out on the 2nd of April of some of the staffs and managers of the Vodafone Sales teams at the Vodafone Sales office in Penrose, Auckland City, New Zealand. 3.5LITERATURE REVIEW AND THEORY OF MANAGEMENT IN RELATION TO TOPIC I have reviewed some: Vodafone Catalogues Articles in newspapers Internet Research The research comes under the process of controlling. The managers of Vodafone necessitate using Fayols 5 functions of Management in order to get to the bottom of the issues they are facing at the moment. 3.6RESEARCH INSTRUMENTS USED The research methodology was carried out by a mixture of research methods (Quantitative and Qualitative). Face to face interview Questionnaire Interview Participant observation Fishbone diagram 3.7STRENGTHS AND LIMITATIONS OF STUDY STRENGTHS: The staffs were very helpful. They were quite open to answering the questions. LIMITATIONS: Inaccuracy of results. Sample size is not good enough as I couldnt get the responses of all people. Hard to summarize the data. 3.8MANAGEMENT THEORIES USED TO HELP EXPLAIN METHODOLOGY In order to recognize the problems and to find the reasons for the problems I have used the SWOT analysis and the â€Å"Cause Effect† Fishbone diagram. The swot analysis has helped me to identify the strengths, weaknesses, opportunities and treats of Vodafone. This method has helped me to identify the business problems, draw conclusions and to translate these solutions into a Strategic action plan. This method has also been able to provide me with assistance in consolidating the strengths, reducing the weaknesses, grab the opportunities, minimize the treats, facilitate the plan and alternative choices, help to innovate and ensure the well being and prosper ship of Vodafone in achieving the goals and missions. The fishbone diagrams has helped in to jot out the possible solutions to the problems Vodafone is facing and also the steps and resources needed to achieve these solutions. It shows the problems, the solutions and the 6 categories. Process Management Equipment People Material Technology The fishbone diagram is in the appendix as Figure 2. 4.1SUMMARY OF PRIMARY RESEARCH RESULTS After a complete search and interviews I got some invaluable information and some primary data. For Vodafone the business problems identified were under the OTHERS category. Upon identifying the problems I have also identified possible solutions to the acknowledged problems. The research results after the interview also showed: THE PROBLEMS IDENTIFIED AND THE RESONS BEHIND THEM: CULTURAL DIFFERENCES: -mind set of managers -priority given to some culture only -preference of the leader ILLEGITIMATE SICK CALLS: -strict management -Lack of Motivation AGENTS NOT SHOWING UP TO WORK WITHOUT NOTIFICATION -poor management -lack of rules in the department LACK OF MOTIVATION -from the Managers from upper level STAFFS ARE COMMITTING FRAUD. -weak management -lack of motivation -mind set of employees that they can get away with any fraud LACK OF POWER TO STAFF MEMBERS -poor management INEFFICIENT MANAGEMENT -lack of motivation 4.2ANALYSIS OF DATA WITH RESULTS OF PRIMARY RESEARCH ANALYSEDAND DISCUSSED RELATING TO AIM AND PURPOSE OF THE INVESTIGATION I myself believe that these problems are common for gigantic companies such as Vodafone. As the researcher I have identified the business problems and the possible solutions which will also help Vodafone sales team to improve their day to day operations through a given timeframe. It is also help them to implement and evaluate the solutions specified. Its important to resolve these problems as soon as possible reason being failure to get a resolution on Vodafones part will result in inefficiency and diminished customer faith in the company. 4.3RESEACH DATA ANALYSED AND INTERPRETED Face to face interview was carried out and first hand information was obtained from personnel whose working with the organisation of study. It is not taken from any old Vodafone reports which may be outdated and obsolete because reports are done periodically and. An interview with a Vodafone employee gave me 1st hand information. 4.4LIST OF POSSIBLE SOLUTIONS AND CONSEQUENCES 1. CULTURAL DIFFERENCES Possible solutions: Managers need to develop their leadership skills and treat everyone equally putting aside the culture difference of the staffs. They require more training. 2. ILLEGITIMATE SICK CALLS. Possible Solutions: Get rid of the free to call sick line number and get sick calls to come to managers directly. Make a requirement for the actual employee to call in rather than having their family members call on their behalf. 3. AGENTS NOT SHOWING UP TO WORK WITHOUT NOTIFICATION. The procedure in place take care of such scenarios includes the following steps: Making contact with the agent who is not showing up. Sending an email request to make contact with Vodafone. Once a month has passed, a final call is made to the person absent to make contact with the company to discuss their future with the company. If contact is made, then there are further procedures such as a probation period for the agent. If contact is not made, then the agents contract is terminated. 4. LACK OF MOTIVATION. Possible Solutions: As providing motivational promotions can be costly, during the in between time, promotions should be invented which is not too expensive but enough good enough to boost team morale. Managers should make sure theyre setting a good example of efficiency and enthusiasm. Set goals and reward the staff when the goals are achieved. The reward can be as simple as a star on the calendar and a bigger reward at the end of the month if there are enough stars for each day. 4. STAFF IS COMMITTING FRAUD. Possible Solutions: Monitor calls and see if there is a pattern of a particular number calling multiple times to identify fraud. 5. LACK OF POWER TO STAFF MEMBERS. Possible Solutions: Vodafone identified that the number of these escalations were growing exponentially so just recently a new tool called VODAFONE HERO was launched to give agents over the phone additional powers to assist customer further and increase customer faith in the business. 6. INEFFICIENT MANAGEMENT Potential solutions Ensure that reminders are saved for one on one meeting and these are scheduled in advance. Ensure that all updates are done through direct communications. 4.5MANAGEMENT THEORY USED TO EXPLAIN MEANING OF FINDINGS OF RESULTS AND RELEVANCE To discover the possible solution for the problems identified and to find out the core reasons behind these problems I have used Henri Fayols creative problem solving techniques: i.e. 1. PLANNING 2. ORGANISING 3. COMMANING 4. COORDINATING 5. CONTROLLING 4.6EVIDENCE OF ORIGINAL RESEARCH The evidence of the original research is in the appendices section including: Interview Questionnaire Fishbone diagram as problem solving tool. I have also researched: Internal- Vodafone Sales 2IC questionnaire. External-references, online assistance. 5.1STATEMENT OF CONCLUSION Upon completion of this research it has helped me in identifying the problems, the reasons behind the problem and the possible solutions to the problems. It has also provided me with the awareness of problem solving skills and if Im in the workplace I will be able to distinguish and solve problems efficiently. 5.2CONCLUSIONS MUST BE LOGICAL FROM THE RESULT AND DISCUSSION 5.3CONCLUSIONS MUST LINK BACK TO AIMS AND PURPOSES OF RESEARCH. 5.4CONCLUSIONS BASED ON EVIDENCE 5.5CONCLUSIONS PRIORITISED 5.6RATIONALE FOR FINAL RECOMMENDATION 5.7RECOMMENDATION MUST BE RELEVANT ADDRESSING PROBLEM AND ISSUES 5.8RECOMMENDATION TIMELY AND FEASIBLE 5.9RECOMMENDATION PRIORITISED 6.0MANAGEMENT THEORY USED TO EXPLAIN CONCLUSIONS AND RECOMMENDATIONS

Fallacies in the Newspaper -- Journalism

The effective use of rhetoric can spur people into action for worthy causes, bring about positive health changes, and even persuade one to finish a college education. In contrast, like most things in life, what can be used for good can also be used in a negative way to elicit emotions such as outrage, fear, and panic. This type of rhetoric often uses fallacious statements in an appeal to emotion which complicates the matter even more as the emotions are misdirected. Unfortunately, the daily newspapers are filled with numerous examples of fallacious statements. Within the past week, the following five examples appeared in the New York Times and USA Today. The examples included statements that demonstrated scapegoating, slippery slope, ad hominem, straw man, line-drawing, arguments from outrage, and arguments from envy. The first example, in an article about the current condition of income and wealth in the United States, the author stated that the fact that Americans are earning less and worth less than four years ago was started by the â€Å"financial crisis and the sharp decline in the value of homes, the principal asset of Americans, followed by the sharp drop in the stock prices. The crisis led to stubbornly high unemployment that cut income for many Americans and made wage increases harder to obtain for those who did hold on to their jobs† (Norris, 2012). The drop in housing prices is used as a scapegoating technique for the general financial condition of Americans. Scapegoating is a technique that places blame on a specific group for a certain circumstance (Moore & Parker, 2012, p. 187). By placing blame on the housing industry, Norris attempts to demonstrate that the American public is largely experiencing financial ... ...Retrieved from New York Times: http://www.nytimes.com/2012/06/09/business/economy/as-recovery-drags-on-income-and-wealth-lag.html Ohio State University. (2012). Statistical Summary. Retrieved from Ohio State University.edu: http://www.osu.edu/osutoday/stuinfo.php Saad, L. (2012). "Pro-choice" Americans at low 41%. Retrieved from Gallup Politics: http://www.gallup.com/poll/154838/Pro-Choice-Americans-Record-Low.aspx?utm_source=alert&utm_medium=email&utm_campaign=syndication&utm_content=morelink&utm_term=All%20Gallup%20Headlines?utm_source=twitter&utm_medium=gallupnews&utm_c Sara Lee Annual Report. (2012). Sara Lee Annual Report 2011. Retrieved from Sara Lee Corporation: http://www.saralee.com/ourcompany/sl11ar/pdf/2011SL_Financials.pdf USDA. (2011). Profiling food consumption in America. Retrieved from USDA.gov: http://www.usda.gov/factbook/chapter2.pdf

Malcolm X Essay example -- Civil Rights Movement

Malcolm X The fifties and sixties were a crazy time to live; riots were happening, many Civil Rights Movement leaders were speaking in the streets, and student sit-ins were held. Many radical activists were preaching their thoughts on racism and things needed for equality. Some people felt it necessary to turn the other cheek to violence while others claimed it to be a right to defend themselves. The major figures in the Civil Rights Movement had their own opinions on how to equalize society. Martin Luther King, Jr. felt that a peaceful movement was the best route to freedom. I discovered after much research that famous African American figures tended to side with Malcolm X and Elijah Muhammad on the best approach. Rosa Parks, Maya Angelou and James Baldwin fall under this category. They did not by any means agree completely, but had many views in common with the Islam thinkers. Malcolm X was not a pro-violence leader, but encouraged it when necessary for self-defense and protecting loved ones as Jenkins reported, â€Å"Malcolm X encouraged blacks to take a stand against their white oppressors if they were physically threatened,† (Jenkins 267). This was Malcolm’s motto when asked how blacks should fight the â€Å"white man†. James Baldwin does not share this idea even though he does admire many of Malcolm X†s thoughts. Malcolm and Baldwin strongly believe that history is an important part of knowledge and is necessary to live a prosperous life. I am going to explain more about the Malcolm X that many admire and respect. While he was a child he received the best grades in an all white school and was even class president once. His aspiration was to be a lawyer, but his favorite teacher had told him that he could not keep dreaming unrea... ...ill existed. One can only put up with so much before he starts to develop hate right back. I do not endorse this thinking, but can understand where Malcolm is coming from when he admits this. Works Cited Baldwin, James. â€Å"Down at the Cross.† 1995. James Baldwin: Collected Essays. Ed. Toni Morrison. New York: Library of America, 1998. 296-347 Baldwin, James. â€Å"White Man’s Guilt.† 1995. James Baldwin: Collected Essays. Ed. Toni Morrison. New York: Library of America, 1998. 722-727 Clark, Michael. â€Å"Rise in Racial Extremism Worries Harlem Leaders.† New York Times 25 Jan. 1960:1. Jenkins, Robert. The Malcolm X Encyclopedia. Connecticut: Greenwood Press, 2002 Malcolm X. â€Å"Black Man’s History† speech. Abdul, Alkalimat, ed., Maclolm X: A Research Site (launched May 19,1999 : University of Toledo and Twenty- first Century Books). http://www.brothermalcolm.net. Malcolm X Essay example -- Civil Rights Movement Malcolm X The fifties and sixties were a crazy time to live; riots were happening, many Civil Rights Movement leaders were speaking in the streets, and student sit-ins were held. Many radical activists were preaching their thoughts on racism and things needed for equality. Some people felt it necessary to turn the other cheek to violence while others claimed it to be a right to defend themselves. The major figures in the Civil Rights Movement had their own opinions on how to equalize society. Martin Luther King, Jr. felt that a peaceful movement was the best route to freedom. I discovered after much research that famous African American figures tended to side with Malcolm X and Elijah Muhammad on the best approach. Rosa Parks, Maya Angelou and James Baldwin fall under this category. They did not by any means agree completely, but had many views in common with the Islam thinkers. Malcolm X was not a pro-violence leader, but encouraged it when necessary for self-defense and protecting loved ones as Jenkins reported, â€Å"Malcolm X encouraged blacks to take a stand against their white oppressors if they were physically threatened,† (Jenkins 267). This was Malcolm’s motto when asked how blacks should fight the â€Å"white man†. James Baldwin does not share this idea even though he does admire many of Malcolm X†s thoughts. Malcolm and Baldwin strongly believe that history is an important part of knowledge and is necessary to live a prosperous life. I am going to explain more about the Malcolm X that many admire and respect. While he was a child he received the best grades in an all white school and was even class president once. His aspiration was to be a lawyer, but his favorite teacher had told him that he could not keep dreaming unrea... ...ill existed. One can only put up with so much before he starts to develop hate right back. I do not endorse this thinking, but can understand where Malcolm is coming from when he admits this. Works Cited Baldwin, James. â€Å"Down at the Cross.† 1995. James Baldwin: Collected Essays. Ed. Toni Morrison. New York: Library of America, 1998. 296-347 Baldwin, James. â€Å"White Man’s Guilt.† 1995. James Baldwin: Collected Essays. Ed. Toni Morrison. New York: Library of America, 1998. 722-727 Clark, Michael. â€Å"Rise in Racial Extremism Worries Harlem Leaders.† New York Times 25 Jan. 1960:1. Jenkins, Robert. The Malcolm X Encyclopedia. Connecticut: Greenwood Press, 2002 Malcolm X. â€Å"Black Man’s History† speech. Abdul, Alkalimat, ed., Maclolm X: A Research Site (launched May 19,1999 : University of Toledo and Twenty- first Century Books). http://www.brothermalcolm.net.

Maxims and Sayings, Herakleitos Essay

The â€Å"Unity of Opposites† is a very interesting piece. The concept of opposites and the balance that lies within all is the main idea. By placing these values and definitions as one in the same Herakleitos goes a step further. Although he only discusses a limited number of things and their opposites, this theory can go beyond and be forever limitless in the categorizing of opposites. It sheds light to the idea of balance and good and bad, heaven and hell, life and death. All things in this universe have an opposite and that which is living is also death and here within lies the harmony of absolute knowledge. In a way I believe Herekleitos is seeking wisdom by defining mans belief in religion and themselves. As so stated in his final verse â€Å"I inquired of myself†. One excerpt from the maxim stating, â€Å" War is father of all and king of all; and some he made gods and some men, some slaves and some free.†, shows a strong belief in warfare and accurately depicts the Mycenaean culture of the warrior class. This culture took great pride in their belief of war and strength in pillaging. They lived by the idea that to survive one must attack before being attacked. Just as in the saying by Herakleitos, â€Å"The name of the bow is life, but its work is death.†, a belief for warfare and weaponry is shown. By giving life itself to the object of the bow, the Mycenaean culture can be defined as a war mongering culture. This theory is clearly defined as well in the art piece known as â€Å"The Warrior Vase†. By depicting ancient warriors on this vase, the Mycenaean culture shows that even on a home based piece of pottery, one is reminded of the true value of warfare and strength. The men portrayed on this vase also show a high level of weaponry and defense for an ancient culture with minimal contact with Egyptians and well before roman times.